Every stone we use is 100% real
and most of the times, unique. We handpick each one individually, working
directly with mines, small local artisans, and family-run workshops to ensure
every crystal is ethically and carefully sourced.

We use gold-plated over brass, gold plated over sterling silver, 925 sterling silver and 18k or 14 solid gold. We use mostly 18k gold with 3 to 10 microns of gold, differently from the market that normally uses 14k gold with 0.5 to1.5 microns of gold. We choose stone per stone, and each piece is andmade by our artisans with lots of care.

All our jewelry is nickel-free to prevent skin irritation.

It depends on the material:

·      Sterling silver (925) pieces: Our sterling silver is genuine silver. Like all real silver, it will naturally tarnish over time — but this is nothing to worry about. A simple polish with a soft cloth is all it takes to bring back its original shine.

·       Gold-plated pieces: Our gold-plated pieces feature a brass base with a premium layer of 18k gold — typically 3 to 10 microns thick, significantly more than the industry standard of 0.5 to 1.5 microns at 14k. To preserve the shine, avoid water, sweat, and beauty products, and remove before showering or swimming.

·       18k/14k Solid gold pieces: no, it won’t tarnish. It is tarnish-free and built to last. Jewelry is delicate by nature, and some stones are not water-friendly — so handle with care.

We choose brass over stainless steel for a simple reason: sustainability. Brass can be recycled infinitely without losing quality, making it one of the most responsible metals in jewelry. It's also durable and versatile — allowing us to create the kind of spiritual, refined designs we love, at prices that feel accessible, without ever compromising our values.

We mostly produce our jewelry in Brazil, where our roots and craftsmanship run deep. Since not all the stones you can find in Brazil, we partner with other producers around the world that are aligned with our values, to bring even more variety to you.

Fast and secure checkout. We accept Ideal, PayPal, Shop Pay, Apple Pay, all major credit cards. We also have partnered with Klarna to offer interest-free payment plans, making it easier to bring home the piece you love.

Als u uw bestelling wilt annuleren, doe dit dan binnen 12 uur na aankoop en e-mail ons op care@byartcrystals.com en vermeld het bestelnummer en het e-mailadres waarmee u de aankoop heeft gedaan. De kans is namelijk groot dat uw bestelling al verwerkt is en wij geen verdere wijzigingen kunnen aanbrengen.

Zodra een bestelling is geplaatst en u wijzigingen wilt aanbrengen, kunt u binnen 12 uur na aankoop contact met ons opnemen via e-mail op care@byartcrystals.com . Ons team zal ons best doen om aan uw behoeften te voldoen.

Ja natuurlijk! Dit doen wij kosteloos. Zorg ervoor dat u dit verzoek toevoegt bij 'Bestelling toevoegen' wanneer u uw winkelwagen bekijkt.

Wij verzenden naar landen in de EU, het Verenigd Koninkrijk en de Verenigde Staten van Amerika. Staat uw land er niet bij? Neem dan zeker even contact met ons op, zodat we de mogelijkheden kunnen bekijken.

Al onze producten worden verzonden vanuit Nederland, hoewel de meeste van onze producten handgemaakt zijn in Brazilië.

Wanneer u de producten in uw winkelwagen heeft toegevoegd, ziet u een calculator die de kosten voor uw verzending weergeeft.

Wij streven ernaar om onze bestellingen binnen 1 – 2 werkdagen te verpakken en te verzenden. Hierna ontvangt u een trackingcode waarmee u uw bestelling kunt volgen.

De geschatte levertijd kan per land verschillen. Leveringen binnen Nederland duren ongeveer 3 werkdagen. Leveringen binnen de EU duren ongeveer 7 werkdagen. Leveringen in Groot-Brittannië en de Verenigde Staten duren ongeveer 15 tot 20 werkdagen.

In cases involving delivery issues, such as packages marked as “delivered” but not received, tampered parcels, or missing items the following process must be followed:

The customer must first contact the carrier directly to report the issue and request that an official investigation be opened regarding the delivery.

During the process, the carrier will review the shipment details with their distribution centre and the delivery driver responsible for the order. Once the investigation is opened, the customer will receive a case or reference number.

After obtaining this reference number, the customer must contact us and provide all relevant details. We are only able to proceed with the case once the investigation has been officially opened with the carrier.

In cases of damaged, tampered, ori ncomplete deliveries, the customer must take clear photos and videos of the package, shipping label, and all contents received. This evidence is required for the investigation and claim process with the carrier.

The final resolution will depend on the outcome of carrier investigation. If the investigation confirms that the package was lost, tampered with, or delivered with missing items, we may offer: a replacement shipment; or Store credit.

Please note that any compensation or replacement can only be processed after the carrier officially confirms the issue.

We also recommend that customers: Check with neighbours or other residents at the address; Inspect safe places or common delivery areas; Confirm that the shipping address provided in the order is correct.

These steps can help speed up the investigation process with the carrier.

Ja, het is mogelijk om uw producten te retourneren of te ruilen. Raadpleeg ons Restitutie- en Retourbeleid

Neem contact met ons op via onze e-mail op care@byartcrystals.com, stuur ons een foto en leg uit wat er precies ging/misgaat. Wij zullen ons best doen om u te helpen!

Al onze terugbetalingen worden gedaan in de vorm van cadeaubonnen, dit is alleen mogelijk als de aankoop binnen 30 dagen is gedaan en je een ontvangstbewijs hebt.

Bekijk hier onze blog om te zien hoe je je kristallen goed kunt reinigen.

Voorzichtigheid! Gebruik geen water, tenzij het goud 18k of zilver 925 is. Klik hier voor meer info.

Yes, we do and we do it very often! In Brazil, our expertise is making solid gold jewelry. Get in touch with us via WhatsApp, email or DM on Instagram with your request. Send us a picture of what you want. We love making your dream jewelry into reality. 

Yes, we do! And we do it a lot for our clients. Get in touch with us via WhatsApp, email or DM on Instagram with your request. Send us a picture of what you want and we will send you a quotation.