Every stone we use is 100% real
and most of the times, unique. We handpick each one individually, working
directly with mines, small local artisans, and family-run workshops to ensure
every crystal is ethically and carefully sourced.

We use gold-plated over brass, gold plated over sterling silver, 925 sterling silver and 18k or 14 solid gold. We use mostly 18k gold with 3 to 10 microns of gold, differently from the market that normally uses 14k gold with 0.5 to1.5 microns of gold. We choose stone per stone, and each piece is andmade by our artisans with lots of care.

All our jewelry is nickel-free to prevent skin irritation.

It depends on the material:

·      Sterling silver (925) pieces: Our sterling silver is genuine silver. Like all real silver, it will naturally tarnish over time — but this is nothing to worry about. A simple polish with a soft cloth is all it takes to bring back its original shine.

·       Gold-plated pieces: Our gold-plated pieces feature a brass base with a premium layer of 18k gold — typically 3 to 10 microns thick, significantly more than the industry standard of 0.5 to 1.5 microns at 14k. To preserve the shine, avoid water, sweat, and beauty products, and remove before showering or swimming.

·       18k/14k Solid gold pieces: no, it won’t tarnish. It is tarnish-free and built to last. Jewelry is delicate by nature, and some stones are not water-friendly — so handle with care.

We choose brass over stainless steel for a simple reason: sustainability. Brass can be recycled infinitely without losing quality, making it one of the most responsible metals in jewelry. It's also durable and versatile — allowing us to create the kind of spiritual, refined designs we love, at prices that feel accessible, without ever compromising our values.

We mostly produce our jewelry in Brazil, where our roots and craftsmanship run deep. Since not all the stones you can find in Brazil, we partner with other producers around the world that are aligned with our values, to bring even more variety to you.

Fast and secure checkout. We accept Ideal, PayPal, Shop Pay, Apple Pay, all major credit cards. We also have partnered with Klarna to offer interest-free payment plans, making it easier to bring home the piece you love.

If you want to cancel your order please do so within 12 hours of purchase and e-mail us at care@byartcrystals.com and mention the order number and email that you used to make the purchase. This is because chances are that your order might’ve already been processed and we cannot make any further changes.

Once an order has been placed and you would like to make changes, please contact us via email at care@byartcrystals.com within 12 hours of purchase. Our team will do our best to help your needs.

Yes, of course! We do this free of charge. Make sure to add this request at the 'Add order note' when you view your cart. 

We ship worldwide. Is your country not included? Make sure to contact us, so we can check out the possibilities.

All our products are shipped from the Netherlands, although most of our products our handmade in Brazil.

When you've added the products in your cart, there's a calculator that reveals the costs for your shipment. 

We aim to pack and ship our orders between 1 – 2 working days. After that you will receive a tracking code to track your order.

Delivery estimation may vary per country. Deliveries within the Netherlands take approximately 1 to 3 business days. Deliveries within the EU take approximately up to 7 business days. Deliveries in the UK and the United States take approximately up to 15 - 20 business days. Other countries please Whatsapp us to consult.

In cases involving delivery issues, such as packages marked as “delivered” but not received, tampered parcels, or missing items the following process must be followed:

The customer must first contact the carrier directly to report the issue and request that an official investigation be opened regarding the delivery.

During the process, the carrier will review the shipment details with their distribution centre and the delivery driver responsible for the order. Once the investigation is opened, the customer will receive a case or reference number.

After obtaining this reference number, the customer must contact us and provide all relevant details. We are only able to proceed with the case once the investigation has been officially opened with the carrier.

In cases of damaged, tampered, ori ncomplete deliveries, the customer must take clear photos and videos of the package, shipping label, and all contents received. This evidence is required for the investigation and claim process with the carrier.

The final resolution will depend on the outcome of carrier investigation. If the investigation confirms that the package was lost, tampered with, or delivered with missing items, we may offer: a replacement shipment; or Store credit.

Please note that any compensation or replacement can only be processed after the carrier officially confirms the issue.

We also recommend that customers: Check with neighbours or other residents at the address; Inspect safe places or common delivery areas; Confirm that the shipping address provided in the order is correct.

These steps can help speed up the investigation process with the carrier.

Yes, it is possible to return or exchange your products. Please refer to our Refund & Return Policy

Get in touch with us through our email at care@byartcrystals.com send us a picture and explain what exactly went/is wrong. We'll do our best to help you!

If you bought online you have 30 days from date of delivery to get a refund. For all other orders methods, refunds will be issued in the form of store credit, this only possible if purchase was made within 30 days and you have proof of receipt.

Check our blog here to see how you can properly clean your crystals. 

Caution! Do not use water, unless it's gold 18k or silver 925. Click here for more info.

Yes, we do and we do it very often! In Brazil, our expertise is making solid gold jewelry. Get in touch with us via WhatsApp, email or DM on Instagram with your request. Send us a picture of what you want. We love making your dream jewelry into reality. 

Yes, we do! And we do it a lot for our clients. Get in touch with us via WhatsApp, email or DM on Instagram with your request. Send us a picture of what you want and we will send you a quotation.