Frequently Asked Questions
check the following questions below to find the answer to your questions :)
General Crystal Questions
Byart Crystals is ethically sourced and sustainable. We are a family business that take care of our crystals with much love and care. Our crystals are exclusive, natural and selected carefully.
How do I clean my crystals?
Check our blog here to see how you can properly clean your crystals.
How do I clean my jewelry?
Caution! Please use the incense method or the moon (see the blog). Do not use water, unless it's gold 18k or silver 925.
Where do you ship to?
We ship to countries in Europe, the United Kingdom and the United States of America. Is your country not included? Make sure to contact us, so we can check out the possibilities.
Where do you ship from?
We ship from the Netherlands!
How much are the shipping costs?
When you've added the products in your cart, there's a calculator that reveals the costs for your shipment.
How long will it take for my order to be sent?
We usually pack and ship within 1 day or 2. When the package exactly arrives depends on the country you live in.
Is it possible to wrap the packaging for a gift?
Yes! We do this free of charge. Make sure to add this request by 'Add order note' when you view your cart.
Can I return or exchange my product?
Yes, it's possible to return or exchange your products.
Something broke, is it possible to return my product?
Get in touch with us through our whatsapp (+ 31 6 27363382), send us a picture and explain what exactly went / is wrong. We'll do the best to help you!
When will I get my money back if I return my product?
Once we receive the package, we will process the refund to the same payment method that you use to purchase the order. The time will depend on your payment method.
Free returns for NL
Do you live in The Netherlands, you'll get free returns! If you're not living in The Netherlands, please contact us so we can accommodate.
Is your question still not answerd after reading this? Check our contact information below to contact us! :)