FAQ

FAQ

Orders & Purchases

 

  • Can I cancel my order?
    If you want to cancel your order please do so within 12 hours of purchase and e-mail us at care@byartcrystals.com and mention the order number and email that you used to make the purchase. This is because chances are that your order might’ve already been processed and we cannot make any further changes.

  • Can I still make changes to my order when it has been placed?
    Once an order has been placed and you would like to make changes, please contact us via email at care@byartcrystals.com within 12 hours of purchase. Our team will do our best to help your needs.

  • Is it possible to have my order as a gift?
    Yes, of course! We do this free of charge. Make sure to add this request at the 'Add order note' when you view your cart. 

 

Shipping & Delivery

 

  • Where do you ship to?
    We ship to countries in EU, the United Kingdom and the United States of America. Is your country not included? Make sure to contact us, so we can check out the possibilities.

  • Where do you ship from?
    All our products are shipped from the Netherlands, although most of our products our handmade in Brazil.

  • What are our shipping methods?
    Within the Netherlands we ship our orders via PostNL. Countries that are within EU and UK we ship our orders with either DHL. For the Unites States we use FedEx.

  • How much are the shipping costs?
    When you've added the products in your cart, there's a calculator that reveals the costs for your shipment. 

  • How long will it take for my order to be sent?
    We aim to pack and ship our orders between 1 – 2 working days. After that you will receive a tracking code to track your order.

  • How long will it take for delivery? 
    Delivery estimation may vary per country. Deliveries within the Netherlands take approximately up to 3 business days. Deliveries within the EU take approximately up to 7 business days. Deliveries in the UK and the United States take approximately up to 15 - 20 business days.

 

Return & Refunds

Please note: For return, we strongly recommend you send your parcel with tracking and insurance. If the product gets lost this is not our responsibility and we cannot exchange or refund the product. 

  • Can I return or exchange my product?
    Yes, it is possible to return or exchange your products. Please refer to our Return & Shipping Policy

  • Something broke, is it possible to return my product?
    Get in touch with us through our email at care@byartcrystals.com send us a picture and explain what exactly went/is wrong. We'll do the best to help you!

  • Is it possible to get a refund on an item I want to return?
    All our refunds will be issued in the form of gift cards, this only possible if purchase was made within 30 days and you have proof of receipt.


Crystals

BYARTCrystals is ethically sourced and sustainable. We are a family business that take care of our crystals with much love and care. Our crystals are exclusive, natural and selected carefully.

 

  • How do I clean my crystals?
    Check our blog here to see how you can properly clean your crystals. 
  • How do I clean my jewelry?
    Caution! Do not use water, unless it's gold 18k or silver 925. Click herefor more info.