If you want to cancel your order please do so within 12 hours of purchase and e-mail us at care@byartcrystals.com and mention the order number and email that you used to make the purchase. This is because chances are that your order might’ve already been processed and we cannot make any further changes.

Once an order has been placed and you would like to make changes, please contact us via email at care@byartcrystals.com within 12 hours of purchase. Our team will do our best to help your needs.

Yes, of course! We do this free of charge. Make sure to add this request at the 'Add order note' when you view your cart. 

We ship to countries in EU, the United Kingdom and the United States of America. Is your country not included? Make sure to contact us, so we can check out the possibilities.

All our products are shipped from the Netherlands, although most of our products our handmade in Brazil.

Within the Netherlands we ship our orders via PostNL. Countries that are within EU and UK we ship our orders with either DHL. For the Unites States we use FedEx.

When you've added the products in your cart, there's a calculator that reveals the costs for your shipment. 

We aim to pack and ship our orders between 1 – 2 working days. After that you will receive a tracking code to track your order.

Delivery estimation may vary per country. Deliveries within the Netherlands take approximately up to 3 business days. Deliveries within the EU take approximately up to 7 business days. Deliveries in the UK and the United States take approximately up to 15 - 20 business days.

In cases involving delivery issues such as packages marked as “delivered” but not received, tampered parcels, or missing items the following process must be followed:

The customer must first contact the carrier directly to report the issue and request that an official investigation be opened regarding the delivery.

During the process, the carrier will review the shipment details with their distribution center and the delivery driver responsible for the order. Once the investigation is opened, the customer will receive a case or reference number.

After obtaining this reference number, the customer must contact us and provide all relevant details. We are only able to proceed with the case once the investigation has been officially opened with the carrier.

In cases of damaged, tampered, or incomplete deliveries, the customer must take clear photos and videos of the package, shipping label, and all contents received. This evidence is required for the investigation and claim process with the carrier.

The final resolution will depend on the outcome of carrier’s investigation. If the investigation confirms that the package was lost, tampered with, or delivered with missing items, we may offer:

A replacement shipment; or a Store credit.

Please note that any compensation or replacement can only be processed after the carrier officially confirms the issue.

We also recommend that customers:
- Check with neighbors or other residents at the address;
- Inspect safe places or common delivery areas;
- Confirm that the shipping address provided in the order is correct.

These steps can help speed up the investigation process with the carrier.

Yes, it is possible to return or exchange your products. Please refer to our Refund & Return Policy

Get in touch with us through our email at care@byartcrystals.com send us a picture and explain what exactly went/is wrong. We'll do our best to help you!

All our refunds will be issued in the form of gift cards, this only possible if purchase was made within 30 days and you have proof of receipt.

Check our blog here to see how you can properly clean your crystals. 

Caution! Do not use water, unless it's gold 18k or silver 925. Click here for more info.